Hire trained & qualified virtual medical & dental receptionists at a fraction of the cost of an on-site hire.
Looking for a remote opportunity? Apply here.
Explore tasks that remote virtual medial & dental receptionists from Edge take on for hundreds of practices:
Handle new appointments, reschedules, and cancellations with ease.
First point of contact with patients & clients via phone and email.
Log patient history, information & test results in EHR software.
Transcription of appointments, notes & prescription management.
Liaision with patients & insurance providers for timely billing.
Handle routine office tasks such as filing, and preparing reports.
Submit patient claims, address denials & errors promptly.
Contact patients to schedule follow-ups & address post-visit queries.
Communication via phone & email. Native English & Spanish fluency.
Employees hired through Edge offer a 97.3% retention rate.
Medical & dental practices have hired over 1,000 employees through Edge.
Edge has helped clients save $300M in staffing costs & counting.
More than 300 healthcare providers trust Edge with their needs.
CASE STUDY
With a heavy influx of patients, Multnomah Orthopedic Clinic was struggling to keep up with incoming calls and correspondence.
By providing two pre-trained remote medical administrative assistants, Edge helped their overburdened office staff free up 2-4 hours daily for more essential patient tasks.
Our medical associates not only helped Multnomah free up critical time but also optimized correspondence, reducing average wait time by 70%.
Our clients are able to choose who they would like to work with. They work with the same virtual medical receptionist every day - much like an in-office worker.
Thanks to our 97.3% employee retention rate, some of our clients have worked with the same associate for 3 years & counting.
Here’s why modern medical & dental practices regard Edge as their trusted virtual front-desk staffing partner:
See what some of our clients have to say about their experience hiring full-time remote medical staff with Edge.
"Edge’s incredible professionals adapted to our clinic, significantly boosting satisfaction and productivity. A clinic game-changer!"
"Having a remote employee has decreased the "drama" in our office and helps us respond in a more timely manner to our patients."
"In October 2023, my Edge team members will have been with me for 2 years. I could not run my business without them!"
Consultations are often deeply personal. Your patients can feel anxious or uncomfortable with an additional person in the room.
The presence of someone else can feel intrusive, especially during sensitive or private appointments.
Our remote medical receptionist can remain off-site & off-screen, allowing patients to maintain a sense of privacy & comfort during their visit.
CASE STUDY
Over 700 physicians & 1,200 nurses dedicate themselves to offering a full continuum of care at DHR Health, but they grappled with the persistent challenges of administrative staff retention and high turnover.
DHR Health's initial cautiousness towards remote work evolved into a successful adaptation.
Now, the company employs a whopping team of 23 remote administrative personnel from Edge, resulting in a 53% decrease in hiring time, a 71% increase in productivity, and a 5% employee cost reduction.
See how Edge compares to a typical virtual assistant agency & how our remote assistants deliver value to high-growth healthcare providers.
✔️ Full-time, dedicated employee for your practice
✔️ Absolute control over quality and transparent pricing
✔️ Built for high-growth practices that need full-time support
✔️ We sign a business-level BAA with all our clients
✔️ Edge provides required equipment to its remote staff
✔️ Trained & experienced remote medical assistants
✔️ HIPAA, ISO 27001, SOC 2 Type II & GDPR compliant
❌ Rotating, untrained virtual assistants
❌ Little control over quality of work
❌ Not scalable for high-growth practices
❌ Do not sign a business-level BAA with their clients
❌ Virtual assistant use their own equipment
❌ Untrained virtual assistants without hands-on experience
❌ Not certified or compliant with any standards
Check out some of the most frequently asked questions we get from our healthcare clients:
No. A virtual receptionist from Edge isn’t a virtual assistant.
They’re a trained full-time member of your team!
The responsibilities of a virtual receptionist can vary, but mostly include:
You vet, we do the rest.
Once you’ve selected your perfect fit, Edge takes care of 80% of pre-requisite training (phone etiquette, industry-related training, HIPAA compliance, etc.) while you only handle the 20% that is specific to your business.
We’ll also provide your new employee with gadgets equipped with high-end security software, further compliance checks, and ongoing payroll and benefits.
You’ll be able to manage your employees with ease in our industry-topping HR and workforce management platform, 24/7 IT assistance, and at-the-hip account management.
A virtual assistant is typically:
With an Edge employee, you’re guaranteed:
Unlike other staffing agencies, you won’t need to wait months for a new employee to join; we’ll find an expert that meets your criteria in less than two weeks.
With so much international talent, there’s no reason to stick to your backyard when looking for qualified workers.
We aim to always fulfill our purpose for talent: to equalize access to opportunity to ensure a better quality of life for everyone.
To ensure that we do, we believe in equitable wages, healthy working environments, and ongoing support for our talent every step of the way; that's why we retain the best of the best.
Our clients save, on average, 51% of the cost that they would incur to employ a full-time in-house resource.
To better understand how much you'll save if you hired through Edge, please book your free consultation today.
Book your free demo today and get your very own remote medical receptionist in less than 2 weeks.
